ISO/IEC 27001:2022 Information Security
Protect information assets with 93 controls.
- Standard code
- ISO/IEC 27001:2022
- Certification type
- Management system (ISO/IEC 17021-1)
- Initial audit duration (45 employees)
- 6.5 man-days
ISO/IEC 20000-1:2018 IT Service Management
Manage IT services in line with ITIL.
ISO/IEC 20000-1 allows IT service providers to establish and operate a service management system. Service level agreements (SLA), incident and request management, change and release management and capacity planning are audited.
It is a decisive reference in enterprise customer contracts for managed service providers (MSP), software houses and data centre operators.
- SLA and service reporting process
- Incident, problem and change records
- Supplier and relationship management
The service catalogue, SLA reports and customer satisfaction measurements are the main audit evidence; using ITIL practices is not mandatory but is a common approach.
Main requirements
- SLAs and service catalogues
- Incident and change management
- Capacity planning
Certification details
| Certificate validity | 3 years |
|---|---|
| Focus | IT services |
| Alignment | ITIL practices |
Documents
Similar items
ISO 22301:2019 Business Continuity Management
Keep critical services running during a disruption.
- Standard code
- ISO 22301:2019
- Certification type
- Management system (ISO/IEC 17021-1)
- Initial audit duration (45 employees)
- 5.5 man-days
ISO 9001:2015 Quality Management System
Customer satisfaction and the process approach.
- Standard code
- ISO 9001:2015
- Certification type
- Management system (ISO/IEC 17021-1)
- Initial audit duration (45 employees)
- 5.5 man-days