ISO 9001:2015 Quality Management System

Customer satisfaction and the process approach.

ISO 9001 certifies an organisation's ability to deliver consistent quality in its products and services. It is built on the process approach, risk-based thinking and continual improvement.

Who is it for? It is valid for all organisations regardless of headcount and sector. It is widely requested in public tenders and in supplier approval by large companies.

  • Initial audit for 45 employees on a single site is about 5.5 man-days
  • Certificate valid three years, annual surveillance required
  • Integrated audit with ISO 14001 and 45001 is possible

In small organisations system set-up takes two to four months and the certification audit is completed within one to two weeks; as headcount rises, audit time increases according to the table above.

Main requirements

  • Context, leadership and policy
  • Risk and opportunity management
  • Internal audit and management review

Certification details

Certificate validity3 years
SurveillanceAnnual
Audit typeStage 1 and 2

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